A question for any very computer savvy people here.
The other day lost wi fi connection on the laptop I use most. Internet signal was received by other devices, phone, tv and another laptop. So it is the one laptop that can't connect.
Problem with wireless adapter or access point is the message that pertains to the issue. I tried several fixes, was able to get one to work but then it lost connection in a couple of hours. The one that seemed to work was rolling back the network driver, that option has now become greyed out.
Running Windows 7, not the wireless key, tried to disable then enable it but to no avail. Any help most welcomed, thanks!
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dolfan22 Season Ticket Holder Club Member
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At my own house (before I moved in with relatives while my new one is being built), I think that the issue has been due to having satellite internet. There have been plenty of times that the laptop will not go online, but I can on my cell phone, or my wife can on her tablet. There are also other times where my laptop(s) have just decided to disconnect, and I've had to tell it go go back online.
At my parents house, they have cable, but there are times where its the same. Lightening fast on the cell phone, but the laptop will barely crawl along. -
dolfan22 Season Ticket Holder Club Member
I got it connected yesterday by doing one of the steps found online but it lost the connection an hour or two later. The option that seemed to work was to roll back driver , that option is now greyed out and not able to be selected.
Tried command prompt, disable/enable but to no avail.Unlucky 13 likes this. -
dolfan22 Season Ticket Holder Club Member
Not sure if there is some hardware that can or may have simply worn out or died? Thanks. -
Does it see the WiFi? or does it not register at all?
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dolfan22 Season Ticket Holder Club Member
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You mentioned rolling back your driver. Have you tried updating it? I'd also try forgetting your home network to reinitialize it.
https://www.tp-link.com/us/faq-281.html
Also try connecting to a different network..hotspot, McD's, Starbucks etc.. this would help rule out your home network.Unlucky 13 likes this. -
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There's phone apps you can download that will recommend a channel as well based on surrounding networks.Unlucky 13 likes this. -
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One thing though as Byroan mentioned Channel 11; that is for 2.4GHZ networks, if you have a router and network card that are connecting on the 5GHZ band you might be running into an issue with how your wifi is setup; 5Ghz gives greater speed but has a shorter distance that it works well on; depending on your house and where the router is, the quality of the WiFi chip in your laptop, etc you might be getting inteference on the 5GHz network if that is what you are on. I would test by forcing your laptop to only use the 2.4Ghz channels and see if that makes a difference.
The issues with the 5Ghz range is why so many companies have come out with Mesh devices; currently I use AmpliFi mesh routers but I have seen many friends use the Google Mesh routers successfully.Unlucky 13 likes this. -
The reason why your ability to roll back the network driver is grayed out is likely due to there being no further gens to roll back to.
I have seen a few issues with Win 7 and Wifi lately so a recent update might have farked things up. Send me a screenshot and I will do some more digging.
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dolfan22 Season Ticket Holder Club Member
I get the "problem with wireless adapter or access point " message. I see connections available but connecting will not complete.
Yes, I have run MS Troubleshooter. I'll get some screen shots and forward them, have to see if I can get them on a flash drive as I have no connection on that laptop. Thanks. -
There's always the hodgepodge of commands you can run in command prompt to reset the network stack as well. Hit enter after each one.
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns -
dolfan22 Season Ticket Holder Club Member
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dolfan22 Season Ticket Holder Club Member
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How can I attach screen shots I took and put on a flash drive here so they can be viewed? Didn't see an option in the conversation message. Thanks.
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dolfan22 Season Ticket Holder Club Member
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dolfan22 Season Ticket Holder Club Member
Have been able to connect with the affected laptop for a long time. I was online and then it went offline and thought it was an issue with the router, just rest and ready to go. It wasn't as I could and can connect other devices with zero issues. Unpugged and rest just in case though, but to no avail. -
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dolfan22 Season Ticket Holder Club Member
Here are some screen shots url's. Tried unfollowing but no change.
Thanks all,
Rick -
Thanks for all the expert info, guys! I downloaded the Netgear app and found that the network where I'm living now is garbage, lol. I'm hoping to be able to set one up in June in my new house that will cover three floors well.
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When you said you updated it, I'm guessing you clicked Update Driver in Control Panel. It's going to tell you that's the latest because you don't have internet access to connect to Windows Update to check for a newer driver. I'd download the latest driver from here on a flash drive or hardwire it and download it.
https://downloadcenter.intel.com/do...rivers-for-Intel-WiFi-Link-5100?product=70970dolfan22 and Unlucky 13 like this. -
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Its all very exciting for me, because I haven't had broadband in my home since 2005. I got giddy when the Comcast guy was at the telephone pole in front of where the house is being built yesterday, lol.danmarino likes this. -
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Dolfan22, It sounds like your current wifi adapter is failing or one of the radios in your access point is failing. Your best bet is to take your laptop to a Starbucks or somewhere with public wifi and see if you are having the same issues there. Taking it to another network will help you diagnose it.
Can you log into your AP and see what band and protocol your other working devices are connecting at? Your laptop adapter is a A/G/N which can connect on A at 5 GHz or G/N at 2.4 GHz. N can connect at 5Ghz but some of the earlier N adapters can only connect at 2.4 GHz. Make a note of which band/protocol your devices are connecting to see if a trend forms.
What is the model of your AP? Is it an all in one router/modem/AP combo?
Your solution is going to either buy a new wifi adapter for your laptop or a new AP for your house.dolfan22 likes this. -
Also the Marvell Yukon is your wired ethernet port. Try to update the driver on the Intel 5100
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dolfan22 Season Ticket Holder Club Member
Now that the draft is done, hoping to see if I can resolve this issue. Any suggestions greatly appreciated.
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