Red Ring of Death help..it finally happened last night

17 replies

King FelixKing FelixsubscriberOP
Nov 30, 2008, 06:57 PM

right when i got nba 2k9 too!! i just got home and i got the game earlier in the day and i get the red lights!!! i did the thing where you push the dvd eject button and the sync and the same time 4 times and see which red lights show up.. i got 0002

Here is how you interpret the LEDs to get the code number:
All four lights flashing - 0
One light flashing - 1
Two Lights flashing - 2
Three lights flashing - 3

0002 Network Interface problem

but according to this thread 3 Red Rings?? READ THIS! - AVS Forum

0002 means power supply problem

so how do i fix this, or do i have to send it to microsoft???

anlgpanlgpNew Member
Nov 30, 2008, 06:58 PM

Cue Mor in 5..4..3..2..1..

"A man's suffering is similar to the behavior of gas. If a certain quantity of gas is pumped into an empty chamber, it will fill the chamber completely and evenly, no matter how big the chamber. Thus, suffering completely fills the human soul and conscious mind, no matter whether the suffering great or little. Therefore, the "size" of human suffering is absolutely relative." - Viktor Frankl

King FelixKing Felixsubscriber
Nov 30, 2008, 07:17 PM

damn, its actually 0020 which means i probably have to send it in

anlgpanlgpNew Member
Nov 30, 2008, 07:19 PM

PM mor maybe he knows something about it. He fixes them as a hobby or because he can or for some damn reason.

"A man's suffering is similar to the behavior of gas. If a certain quantity of gas is pumped into an empty chamber, it will fill the chamber completely and evenly, no matter how big the chamber. Thus, suffering completely fills the human soul and conscious mind, no matter whether the suffering great or little. Therefore, the "size" of human suffering is absolutely relative." - Viktor Frankl

brandon27brandon27subscriber
Nov 30, 2008, 07:23 PM

That sucks man... I hated when mine did it. I had a launch console that just died last year around this time. My replacement is so far so good..

I dont think theres much you can do but send it in.


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Dolphin1184Dolphin1184New Member
Nov 30, 2008, 07:57 PM

Oh my beautiful quiet Falcon Elite *hugs system*

anlgpanlgpNew Member
Nov 30, 2008, 08:04 PM

"Dolphin1184 wrote:

Oh my beautiful quiet Falcon Elite *hugs system*

Falcon Elite sounds like a .. well... maybe I had better not say it :shifty:

"A man's suffering is similar to the behavior of gas. If a certain quantity of gas is pumped into an empty chamber, it will fill the chamber completely and evenly, no matter how big the chamber. Thus, suffering completely fills the human soul and conscious mind, no matter whether the suffering great or little. Therefore, the "size" of human suffering is absolutely relative." - Viktor Frankl

Regan21286Regan21286New Member
Nov 30, 2008, 08:23 PM

Probably gotta send it in, unless Mor can help you. Usually I'd recommend sending it in because M$ is really picky about independent fixes.

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xer0xer0New Member
Dec 1, 2008, 07:22 AM

This is from another site I use as my Xbox source.

=============================

Sections 1, 2, 3, and 4 are flashing red
- The AV cable cannot be detected
/ \
\ /

THINGS TO TRY

1. Make sure that the AV cable is correctly connected to the Xbox 360 console.
2. Disconnect the AV cable from the Xbox 360 console, and then reconnect the AV cable to the Xbox 360 console.
3. If the four flashing red lights continue to flash, try wiping the metal area of the AV pack with a dry cloth. The metal area is the end that plugs into the console. Wipe the metal area thoroughly, and then try the AV Pack again.
4. If the AV cable is correctly connected but the four red lights are still flashing, substitute a different AV cable if you have one available.

=============================

Sections 1, 3, and 4 are flashing red
- General Hardware Failure
/ \
\ /

Check the secondary Error Code per the instructions in the section below

THINGS TO TRY

1. Try restarting the console.
2. If restarting the console does not resolve the behavior, follow these steps:
* Turn the console off.
* Unplug all the power and AV cables from the console.
* Unplug the power cord from the wall socket.
* Firmly reconnect all the cables.
* Turn on the console.
3. If these steps do not resolve the behavior, turn the console off, remove the hard drive, and then turn on the console. If the 3x Red LED error light is no longer displayed, turn the console off, re-attach the hard drive, and then turn on the console.
4. Also examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green even if the three lights on the RoL flash red.

=============================

Sections 1, and 3 are flashing red
- Overheating
/ \
\ /
Alternatively Overheating can be cause by the console locking up or "freezing" after a set amount of time. Lockups that occur at a specific point in a game are generally problems with the game itself and not caused by overheating.

THINGS TO TRY

1. Let the Xbox 360 console cool.
Note You may have to wait several hours for the console to cool enough. Do not turn on the console when the console is hot.
2. Verify that the console has sufficient ventilation and that the fan is operating. For more information about ventilation, see the "More Information" section.

PREVENTION SUGGESTIONS
To try to prevent this problem, use the following precautions:

* Do not block any ventilation openings on the Xbox 360 console.
* Do not put the Xbox 360 console on a bed, on a sofa, or on any other soft surface that may block ventilation openings.
* Do not put the Xbox 360 console in a confined space, such as a bookcase, a rack, or a stereo cabinet, unless the space is well-ventilated.
* Do not put the Xbox 360 console near any heat source, such as a radiator, a heat register, a stove, or an amplifier.

DO NOT EVER PUT YOUR CONSOLE IN THE FREEZER OR OUT IN COLD WEATHER
Some people think that doing this might help "fix" an overheating console, in fact doing so could cause even bigger problems. Electronic devices like your console are made to function at and around room temperature, extreme cold temperatures can often cause just as many problems as extreme warm temperatures (such as overheating). Also if the console is located in a dramatically cold area while running, the difference in temperature between the hot console and cold air can create condensation which in turn will short out your console making the situation far worse. Condensation will happen more quickly if your console is overheating due to the greater difference in temperature. In short... DON'T DO IT.

A more aggressive Solution to overheating is to improve the cooling system of the console. The best solution is to replace the thermal compound. If you attempt this you do so at your own risk. If you're console is still under warranty it is recommended that you contact MS for a replacement before attempting to fix it yourself.

=============================

Section 4 is flashing red
- Hardware Failure
/ \
\ /

The Specific Type of hardware failure can be determined by the error code displayed on the screen.
If the screen is blank or you would like additional information follow the instructions for determining the secondary error code in the section below
E45: Unknown (possibly dashboard update related)

E64: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc.

E65: DVD Drive Error.... DVD Timeout, Wrong firmware, dvd is without f/w chip, etc. This can also be caused by the tray not being fully closed on boot.

E66: DVD Drive Error: DVD model, or version does not match that of the version expected by the dashboard. OR the firmware version on the drive is older then the firmware version expected by the dashboard. Make sure the DVD drive is of the same version originally included with the console and that it is using either the original firmware included with the console or newer.

E67: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

E68: Voltage Error... This error means that the Xbox 360 has insufficent power to function properly. This can be caused by an error in the hard drive or the fans that make them suck up too much power, it can also be caused if you have unnecessary accessories attached to the console like an external fan unit. Attempt to remove unnecessary accessories first, and then necessary components such as the hard drive and USB devices. If you have any case mods you may want to investigate those as well.

E69: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it

E71: possibly a dashboard update error, Check below in the "Console Reset Codes" for instructions. If that does not work there is no other solution and the console must be sent back to MS for repair.

E72: Error with the NAND flash

E73: General Hardware Error: Ethernet port... this error is caused by a problem with the Ethernet port.

E74: There is high chance it's a scaler chip problem (the "ANA" or "HANA" chip near the AV cable connection) it can also be caused by a faulty AV cable so check that first. In some cases it is a problem with the GPU and may be repairable by doing the x-clamp replacement (see error 0102)

E76: This error deals with the Ethernet port's controller chip, a dead chip may not cause the error but removing the Ethernet controller chip does, it may also be caused by other Ethernet related problems.

E79: Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it.
According to tmbinc: E79 is the error code if xam.xex could not be started, i.e. probably a file system corruption.
E80: Wrong LDV version in NAND Flash. This is in new dashboard. You have the update but haven't R3T6 resistor. You can:
-Downgrade to old dashboard, solder back the resistor and then update your xbox
-If you have CPU Key, get current NAND Flash image and fix LDV (just add 1 up to latest kernel). (See error 1100)

=============================

--==SECONDARY ERROR CODES==-
The specific type of hardware failure can be determined by a "hidden" error code

* Turn the xbox 360 on, and wait till the 3 red lights are flashing.
* Press and hold the sync up button (the small white one), while holding that button press the eject button.
* The LEDs will now blink the first number in the code (as described below).
* Release the eject button and press it again.
* The LEDs will now blink the second number of the code.
* Release the eject button and press it again.
* The LEDs will now blink the third number of the code.
* Release the eject button and press it again.
* The LEDs will now blink the forth number of the code.
* Release the eject button and press it again.
* The LEDs will go back to the 3 red flashing lights.

You should be able to determine the difference between the 3 flashing lights and the error code lights by the rate in which they flash.

Here is how you interpret the LEDs to get the code number:

* All four lights flashing - 0
* One light flashing - 1
* Two Lights flashing - 2
* Three lights flashing - 3

0001 power supply problem
0002 Network Interface problem
0003 Power problem could be the PSU could be the GPU/CPU, somehow the console isn't getting clean power from the power supply.
0010 There is a problem with the Southbridge Chip usually dealing with how it connects to the mainboard (cold solder joint/bridged solder joints)
0011 CPU over heating - If you are receiving this error after disassembling your console make sure to all 8 of the heatsinc screws are tightened securely to the board/heatsink holes.
0012 GPU over heating -ensure your x-clamps are installed properly.
0013 RAM over heating
0020 GPU Malfunction, similar to error 0102
0021 This can be caused by two completely different things either:
A. DVD Drive Time out - Can be caused by problems with a firmware flash. This is also speculated to sometime be caused by a problem with the southbridge chipset on the motherboard based on how it connects to the DVD drive.
B. GPU error, generally caused by a poor connection to the mainboard (cold solder joints/bridged solder joints) See error 102 for more information
0022 CPU error, generally caused by a poor connection to the mainboard (cold solder joints/bridged solder joints). This can also be triggered by an error with the TSOP.
0023 (not yet known)
0030 Problem with temperature control
0031 (not yet known)
0032 (not yet known)
0033 (not yet known)
0100 (not yet known)
0101 (not yet known)
0102 Error in the "Digital Backbone" (CPU/GPU/RAM), this is usually caused by a cold solder joint between the GPU and the mainboard.
There are two theories to fixing this one deals with the "X" clamps that hold down the chips. The other involves re-Heating the chips. DO NOT attempt either of these if your console is still under warranty. If your console is still under warranty return it to the store where it was purchased or call MS to have it replaced.
0103 GPU Error this is usually caused by bridged solder points where the GPU connects to the mainboard. see error 0102 for more detailed information
0110 Ram error, this is caused by a cold or bridged solder joint on one of the Ram chips.
...
0200 (not yet known)
...
1000 Kernel can't be launched/signature in NAND Flash chip is broken! It could be possible after bad update. Scenyx Entertainment Community (Powered by Invision Power Board) This might also be caused by a bad SATA cable.
1001 DVD Drive Error, either incorrect firmware or DVD Time out.
1002 DVD Drive Error, likely a firmware error, drive can eject, read, and write under windows but errors on console, replacing original firmware should fix issue.
1003 Hard Drive Error... It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it
1010 Hard Drive Error, Can be caused buy a corrupt or missing eProm. See also E68 above
1011 (not yet known)
1012 (not yet known)
1013 (not yet known) possibly a dashboard update error
1020 (not yet known)
1021 (not yet known)
1022 There is high chance it's a scaler chip problem (the "ANA" or "HANA" chip near the AV cable connection) it can also be caused by a faulty AV cable so check that first. In some cases it is a problem with the GPU and may be repairable by doing the x-clamp replacement (see error 0102)
1023 DVD drive not connected, connect DVD drive to boot
1030 This error deals with the Ethernet port's controller chip, a dead chip may not cause the error but removing the Ethernet controller chip does, it may also be caused by other Ethernet related problems.
1031 (not yet known)
1032 (not yet known)
1033 it could be cpu/gpu related or it could be psu related, not much info is known for sure.
1100 Wrong LDV version in NAND Flash. This is in new dashboard. You have the update but haven't R3T6 resistor. You can:
-Downgrade to old dashboard, solder back the resistor and then update your xbox
-If you have CPU Key, get current NAND Flash image and fix LDV (just add 1 up to latest kernel). (see error E80)
...
1444 and up There is no "4" in the error codes four lights is a "0" go back and check your code again.

0020 looks to be a GPU issue which is probably happening because of the X-clips on the back of the 360 mobo warped the board and caused one of the solder points to break.

If your 360 is under warranty I'd just send it back to Microsoft. If its not this is actually pretty inexpensive to fix. Also not very difficult if you're comfortable with working inside of a console.

King FelixKing Felixsubscriber
Dec 1, 2008, 08:26 AM

"xer0 wrote:

This is from another site I use as my Xbox source.

0020 looks to be a GPU issue which is probably happening because of the X-clips on the back of the 360 mobo warped the board and caused one of the solder points to break.

If your 360 is under warranty I'd just send it back to Microsoft. If its not this is actually pretty inexpensive to fix. Also not very difficult if you're comfortable with working inside of a console.

what do you mean "actually pretty inexpensive"?

xer0xer0New Member
Dec 1, 2008, 09:56 AM

The parts needed to replace the X-clips are cheap, less then $10 if you have a Torx set already.

King FelixKing Felixsubscriber
Oct 24, 2009, 01:52 AM

What the ****....it just happened again...I was playing cod4 and all of a sudden the screen froze and it became distorted...I turned it off immediatly turned it
back on and yep, there are the lights...
Posted via Mobile Device

TheAnswer385TheAnswer385forum_veteran
Oct 24, 2009, 02:05 AM

My friends did this....he would be playing and the screen would go all crappy then get the lights.
It was over heating due to the dust build up. (its the early model and it was the first time he had an issue with it..about 2 months ago.)
We pried open his system with some thumb tacks and screwdrivers got in there and cleaned it out good, and wala good as brand spanken new.(he didn't have the warranty so he didn't have anything to lose.)

is it the same problem you are having? I cant say for sure but it sounds like it could be.

It was a little tricky to open the case but other than that it was a quick 20 min fix that he hasn't had an issue with since.

King FelixKing Felixsubscriber
Oct 24, 2009, 02:17 AM

Hopefully that's what's wrong with mine....I haven't checked what error it is yet, too frustrated lol
Posted via Mobile Device

King FelixKing Felixsubscriber
Oct 24, 2009, 02:43 AM

i just turned it on to check the error code, and it was working, like nothing ever happened...i guess it got overheated like your friends but i was barely playing for 30 minutes, and it was the first time in a couple of days i turned it on.....

TheAnswer385TheAnswer385forum_veteran
Oct 24, 2009, 02:46 AM

"King Felix wrote:

i just turned it on to check the error code, and it was working, like nothing ever happened...i guess it got overheated like your friends but i was barely playing for 30 minutes, and it was the first time in a couple of days i turned it on.....

Yea he would come back to play about a week later with a result very similar.

King FelixKing Felixsubscriber
Oct 26, 2009, 06:08 AM

lol yeah i got 3 red rings...but im gonna get my friends arcade one that is ****ing up, and send it in to microsoft(he only bought it 2 months ago)....

do you need a receipt or anything when you call microsoft?

StitchesStitchesluxury_box
Oct 26, 2009, 08:13 AM

No you don't need a receipt.

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